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ADT Security In-Depth Review
In a nutshell: ADT is one of the oldest and most reputable companies in the industry with over 148 years of experience and alarms that reach 911 centers eight times faster. From professional monitoring to customizable systems and Google Nest products, ADT has comprehensive security packages to meet your needs and has the longest guarantee of any national provider.
ADT Security In-Depth Review
In a nutshell: ADT is one of the oldest and most reputable companies in the industry with over 148 years of experience and alarms that reach 911 centers eight times faster. From professional monitoring to customizable systems and Google Nest products, ADT has comprehensive security packages to meet your needs and has the longest guarantee of any national provider.
ADT Security In-Depth Review

Overview

With ADT Home Security, customers get peace of mind with 24/7 alarm monitoring, surveillance equipment, and fire, flood, and carbon monoxide detection. ADT also has a mobile app so that customers can view video feed as well as arm and disarm the home remotely.

The basic plan starts at $28.99 per month and comes with top-of-the-line home monitoring equipment. However, in order to benefit from extra features like the smartphone app or cellular monitoring, you’ll need to upgrade to more premium packages which range from $52.99-$59.99. Still, you’ll get reliable monitoring around the clock and the relief of knowing your home and family are protected.

Features

ADT is a complete home security system that helps customers monitor their homes around the clock, even when not at home. Plans come with quick installation, and ADT's home security experts assist in learning how to use cutting-edge surveillance equipment. ADT gives customers the ability to personalize their systems with the option to install door, window, and motion sensors, video cameras, and so on. Customers can choose the equipment they need to feel safe at home and contact support for a free quote.

Home Automation: Customers can manage home systems remotely through the ADT Control app. The easy-to-use interface allows you to control locks, lights, garage doors, and thermostats from a mobile device.

Emergency Alarms: ADT offers alarm systems like smoke detectors, carbon monoxide detectors, and food sensors ensuring the safety of your family at home.

Security Cameras: ADT has discreet home security cameras to monitor the home even when you’re not there. Their equipment includes indoor and outdoor cameras along with concealed video doorbells.

Plans & Pricing

For as little as $28.99 per month, customers get peace of mind knowing that their home and family stay protected. The Secure Home package includes sensors, a touch screen panel, voice control, and intrusion detection. Installation starts at $99 and requires a 36-month monitoring contract. (24 months in California).

With the Smart Home package, you get everything included in the Secure Home package plus remote mobile access and smart home automation. All-in-all customers get reliable, top-of-the-line security equipment for a relatively low monthly fee. Customers opting for this plan must have a landline.

The most comprehensive package, the Video and Smart Home package, includes everything the other plans offer plus cameras. With this plan you can check all of your motion, glass breakage and life safety sensors at a glance from your smartphone. To benefit from cellular monitoring, you’ll need to pay $52.99 per month.

What Sets Them Apart?

ADT offers one of the most comprehensive security packages in the industry with professional monitoring and customizable systems, so you only pay for what you need. They are also one of the few security companies in the industry to offer a 6-month money-back guarantee. If during the first six months following installation ADT is unable to resolve any system-related issue, you may receive a refund of the installation price and all monitoring fees you paid within the first six months. Certain restrictions apply*.

Customer Support

ADT has customer support readily available 24/7 through email and phone, and they also host a number of social media pages including on Facebook, Twitter, Google+, Instagram, and YouTube. For self-service, check out the ADT website to learn more about features, pricing, billing, and more in the searchable FAQ.

All ADT employees undergo a strict background check and many are trained home security experts.

*ADT Money-Back Service Guarantee: Money back service guarantee only applies after ADT has made attempts to resolve a system related issue and has not been able to resolve that issue within the first 6 months of your contract. Equipment must be fully removed before a refund will be processed. Conditions preventing normal system operation cannot be caused by the customer.

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Pros
  • Real-time video monitoring
  • Cutting edge Google Nest products
  • In-home risk assessment by trained professionals
  • 6-month money-back guarantee*
Cons
  • Must upgrade for better features
Our Top 3 Picks
ADT at a Glance
9.8 Editorial Score
Installation and ease of use
10
User-friendly interface, professional installation that usually goes off without a hitch
Monitoring services
10
24/7 monitoring from multiple centers, extremely quick to respond to alarms with sophisticated technology
Cost and value
9.0
Priced slightly above market average, comprehensive feature set, some hidden fees, contracts are less flexible
User reviews
10
Receives more positive than negative reviews, with many users valuing its reliability and comprehensive service
Customer service
10
Extended customer support hours, variety of contact methods, competent staff, and generally quick resolution times
Most Commonly Asked Questions About Home Security Systems
Buying a home security system is the best way to protect your home, your family, and your possessions. Got a question about home security? We`ve got answers! Read up on how home security systems work and shield your home today.
What is a home security system?
A home security system is designed to protect your entire home by securing different entry and exit points such as your doors and windows. It also goes beyond this and works to secure interior or open spaces where you keep all of your valuables. Home security systems are made up of a number of devices including cameras, motion sensors, and alarms that work with a central control panel in order to prevent intruders from entering your home.
How does a home security system work?
A home security system generally functions by installing different types of sensors, including motion sensors around different areas of your house. The control panel will arm or disarm the system and will sound an alarm if a security spot is triggered. Most reputable home security companies offer 24/7 around-the-clock monitoring and in the event that an alarm is triggered, they will first contact you and then the proper authorities.
What are the different types of home security systems?
There are a range of different types of home security systems that are worth looking into. The main difference between them is the monitoring, whether they are monitored or unmonitored. Unmonitored security systems often cost less and give you the ability to install and monitor them yourself, making them a cheaper option. Monitored systems are perhaps the more convenient option although more costly. They are monitored by a professional home security company who keeps an eye on your home 24/7 and will automatically provide emergency services in the case of an incident. Therefore, you can leave your home and head out for the day with peace of mind that your belongings are safe and secure.
Professionally-installed systems vs. DIY Home Security systems
When deciding which home security system is the one for you, you should determine if you'd like a professional to install your system or if you prefer to go the DIY route. With a professionally installed system, you don't have to worry about installing it incorrectly because a trained security professional will come to your house, install it, and usually will show you how to use the system. They tend to be higher quality and more reliable than DIY systems. However, professionally installed systems tend to cost more because most providers charge an installation fee plus it can take more time as you will have to wait for a professional to come to your house when they have availability.DIY systems tend to be less expensive as you don't have to pay an installation fee; you can install it as soon as you get the system. You can also build your system gradually and add pieces as needed and they tend to be easier to move from one home to another. However, DIY systems are harder to install in large, multilevel homes and are harder to maintain as your provider might not have a professional to repair it.
Should I opt for a wired or wireless home security system?
Generally wireless home security systems are more advanced due to their flexibility and customization. They allow you to easily connect different devices to your home security system via Bluetooth or Wi-Fi. However, it has often been said that wired systems are more reliable as they are not dependent on internet or cellular connectivity.
Is it worth investing in a home security system?
The short answer, yes. In recent years there has been a significant increase in the number of burglaries taking place meaning that more and more people have started to look into purchasing home security systems. Although they can be pricey to install, in the long term, having a home security system can actually save you money by helping to reduce your homeowner's insurance. It is certainly safe to say that home security systems are the most effective way to deter intruders from entering your home.
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