Vivint home security products and services provide options for protecting, monitoring and automating a home in order to transform it from a normal home into a smart, safe home. The company designs and manufactures its own products and, because of this, customers can completely customize the packages that they buy.
Though their website does not provide comprehensive pricing information, they do offer free estimates by phone. Because they partner with other home automation companies, you may find that you can use equipment that you already have. The company responds to customer inquiries quickly, and they can be reached on most major social media platforms.
Vivint’s home security packages offer products like smoke detectors, carbon monoxide monitors, and door and window sensors to keep your home safe. Their mobile app allows you to receive notifications when you’re away from home, so you know if there’s an emergency even if you’re not there.
When it comes to home monitoring, Vivint offers indoor cameras, outdoor cameras, and even doorbell cameras. All of these can be viewed from a mobile device using the company’s app. You can also control your thermostat, door locks, and garage door from a mobile device using the company’s home automation products. Customers receive an easy-to-use control panel that allows them to access and operate every product and feature of your package.
In order to get specific pricing, it’s necessary to contact Vivint and get a free estimate. Unfortunately, they don’t list any of the pricing for their products or services on their website. You can call the number listed on the site directly, or you can fill out a form and a representative will contact you within 24 hours.
Vivint offers free installation, but they charge fees for purchasing hardware, package activation, and monthly monitoring. Fees vary depending on the type of package that you select and all of their packages are customizable so that you only pay for what you need.
Hardware costs range anywhere from $39 for home automation devices to almost $700 for the control panel needed to operate the entire system. The activation fee that you pay when you first purchase a package can cost anywhere from $99 to $199 depending on what you get. The company charges $49.99 to $68.99 monthly for its monitoring services. Fees vary depending on the type of package that you select.
The Starter Package includes intrusion detection, a touchscreen panel, the mobile app, and 24/7 monitoring.
The Premium Package includes everything in the Starter Package plus video security and theft deterrent.
Their most comprehensive package, the Premium Plus Package, offers security and automation with voice control, vehicle protection, and more.
Vivint is unique in that they design and manufacture the equipment that they use in their home monitoring, home security, and home automation. From keyless door locks to carbon monoxide detectors, their innovative products are featured in every type of package that they offer. In addition to manufacturing and distributing their own equipment, they partner with companies that have their own home automation devices like the Nest Learning Thermostat and Amazon Echo.
Vivint treats customer satisfaction as a top priority, and because of this, they respond to customer inquiries quickly. The company can be reached via telephone, social media, or postal mail. They are present on most social media platforms including Facebook, Twitter, Instagram, Pinterest, and YouTube. Through the Facebook page, customer support usually responds to messages within minutes. If you are a Vivint customer, they offer a detailed help section on their website called “The Neighborhood”, which provides information on their systems and how to troubleshoot them.
Vivint has a good reputation across online review sites. On Trustpilot, the company has 4 out of 5 stars and 74% of reviewers give them a rating of “Great” or “Excellent”. ConsumerAffairs.com reviewers give Vivint 4 out of 5 stars as well. Though they are not a Better Business Bureau accredited business, the company does have a B- rating on the BBB site.